In view of the current widespread of COVID-19 and to reduce social contact, all our Consumer Advice Centres are temporarily closed until further notice. Consumers may call our hotline at 2929 2222 for any complaints and enquiries. Alternatively, consumers may make use of our web forms via the following links:
Consumer Enquiry Form / Consumer Complaint Form
As a result of the above arrangements, gift redemption services has been suspended and the redemption details will be notified in due course.
Updated United Nations Guidelines for Consumer Protection
The updated United Nations Guidelines for Consumer Protection (UNGCP) was adopted at the General Assembly of the United Nations in December 2015 and was made publicly available in February 2016.
The Consumer Council (the Council) was invited by the United Nations Conference on Trade and Development (UNCTAD) to participate in the revision process, which was commenced in 2012 and completed in 2015. The Council provided advice for the strengthening and updating of the UNGCP by provision of information in relation to the application of the UNGCP principles to Hong Kong, participation in working groups and submissions of written responses on the Draft Resolution for consideration by the General Assembly.
The updated UNGCP provides new references and updated policies to tackle emerging consumer protection issues in financial services, privacy, energy, travel and tourism. New key added areas are:
- Access to essential goods and services, and the protection of vulnerable and disadvantaged consumers are recognized as new consumer legitimate needs;
- New guidance on e-commerce, parity of treatment between online and offline consumers and protection of consumer privacy;
- New guidance on financial services, public utilities, good business practices and international cooperation; and
- A new Intergovernmental Group of Experts (IGE) on consumer protection law and policy to monitor the implementation of the UNGCP, serving as a forum for exchange.
The updated UNGCP is downloadable from the UNCTAD website at
Consumer Protection - why it matters to you (A Practical Guide to the United Nations Guidelines for Consumer Protection)