Organisation for Economic Co-operation and Development Recommendation on Consumer Protection in E-commerce

8 November 2016

The Organisation for Economic Co-operation and Development (OECD) produced a report on Consumer Protection in E-commerce in March 2016 providing a definitive description of best practice in information provision that enables consumers to purchase online confidently. These best practices elaborate on and often go beyond the mandatory information provisions which have already been described.

The Council would like to see Hong Kong businesses fully and voluntarily adopt the recommendations made by the OECD. There are good practices that business should adopt. A summary of these is given below:

  • Fair price comparison
  • Clear statement about online business policies
  • Secure handling of customer data
  • Summarising terms & conditions (T&Cs) and making complex T&Cs easier to navigate
  • More than one payment option
  • Confused accountability

The OECD's report is available at
https://www.oecd.org/sti/consumer/ECommerce-Recommendation-2016.pdf