Resumption of public service and special arrangement of Consumer Advice Centres
Consumer Advice Centres located in Tsim Sha Tsui, North Point, Sha Tin and Tsuen Wan have resumed normal service.
To reduce the risk of the spread of COVID-19, social distancing and other precautionary measures will be implemented at our Advice Centres.
Visitors are required to:
- Make prior appointment for service by calling the hotline 2929 2222;
- Wear surgical face masks and take a body temperature check before entering the Centres;
- Wait in a designated waiting area in order to reduce social contacts with other visitors.
(Notes: Visitors may experience a longer waiting time because of the precautionary measures.)
Consumer Enquiry Form
We are happy to answer your questions. Please use this form for making general enquiry and comment on any consumer issues, product testing, trade practices and etc. We would respond to you as soon as possible.
If you would like to lodge a complaint on consumer disputes, please fill in the Consumer Complaint Form for our appropriate follow up.