Archive | Consumer Council

Resumption of public service and special arrangement of Consumer Advice Centres

Consumer Advice Centres located in Tsim Sha Tsui, North Point, Sha Tin and Tsuen Wan have resumed normal service.

To reduce the risk of the spread of COVID-19, social distancing and other precautionary measures will be implemented at our Advice Centres.

Visitors are required to:

Make prior appointment for service by calling the hotline 2929 2222;
Wear surgical face masks and take a body temperature check before entering the Centres;
Wait in a designated waiting area in order to reduce social contacts with other visitors.

(Notes: Visitors may experience a longer waiting time because of the precautionary measures.)

Members of the public who wish to lodge complaints or make enquiries are strongly encouraged to contact the Consumer Council through the hotline 2929 2222 or online forms.

Be Caution When Purchase – Dissatisfactory Safety & Varying Cooking Performance Detected in Multi-functional Electric Hot Plates

17 December 2018

Multi-functional electric hot plates were all the rage for a time when they first hit the market because of their readily assorted set of multi-purpose plates and deep pots for cooking, plus an appealing...

Be Caution When Purchase – Dissatisfactory Safety & Varying Cooking Performance Detected in Multi-functional Electric Hot Plates

Credit Card Cash Rebates Complicated to Calculate – Up to 8 times Variance in Costs for Rewards

17 December 2018

Credit card companies offer a dazzling array of rewards, from flight mileage to special gifts, but which is the most beneficial choice? To save trouble, many consumers simply opt for a cash rebate to...

Credit Card Cash Rebates Complicated to Calculate – Up to 8 times Variance in Costs for Rewards

Sale of e-Cigarettes and New Tobacco Products in Shopping Malls – Urgent Call for Full Ban for Health Protection

17 December 2018

Everyone is familiar with the warning that smoking is hazardous to health. However, in recent years, electronic cigarettes (e-cigarettes) with their claims that they are non-addictive and that they can...

Sale of e-Cigarettes and New Tobacco Products in Shopping Malls – Urgent Call for Full Ban for Health Protection

Needs for Quality Improvement of Bike-Sharing Service – Controversial Prepaid Top-up Value and Deposit

17 December 2018

In recent years, bike-sharing service has become more and more popular globally and as an emerging service, its operation, charges and service quality still have much room for improvement. Recently, the...

Needs for Quality Improvement of Bike-Sharing Service – Controversial Prepaid Top-up Value and Deposit

The Consumer Council Named and Reprimanded a Beauty Service Group for High Pressure Sales – Called for Mandatory Cooling-off Period to Safeguard Consumer Interest

26 November 2018

Today the Consumer Council named and reprimanded a beauty service group for adopting various undesirable trade practices, including luring prospective consumers to patronize; subjecting them to high-...

The Consumer Council Named and Reprimanded a Beauty Service Group for High Pressure Sales – Called for Mandatory Cooling-off Period to Safeguard Consumer Interest

9 Facial Cleansers Detected with Allergy-Causing Preservatives Around 40% of Products Labelling in Need of Improvement

15 November 2018

Cleansing is the first step to skin care. Facial cleansers must therefore clean well but consumers should also be aware of the possible ingredients that may pose risks of allergy or other skin problems....

9 Facial Cleansers Detected with Allergy-Causing Preservatives Around 40% of Products Labelling in Need of Improvement

Test on Non-Stick Frying Pans: Heat Conduction Speed Varies by over 3 Times Use with Care Noting Divergence in Scratch Resistance & Durability

15 November 2018

City dwellers are generally keen for efficiency even in their everyday chores. Non-stick frying pans, that are fast in heat conduction and easy to clean, are no wonder the handy choice of many in home...

Test on Non-Stick Frying Pans: Heat Conduction Speed Varies by over 3 Times Use with Care Noting Divergence in Scratch Resistance & Durability

15% of Bread Samples are either “High Fat” or “High Sodium” – Sodium Content of Sausage Rolls accounts for almost 30% of Daily Intake Limit

15 November 2018

Along with the convenience of “a bread a day”, such dietary habit may lead to excessive sodium intake and even obesity. In a test on 10 commonly available types of bread, conducted by the...

15% of Bread Samples are either “High Fat” or “High Sodium” – Sodium Content of Sausage Rolls accounts for almost 30% of Daily Intake Limit

Cumbersome Claims Procedures in Extended Warranty Plans Improvement Needed for Transparency of Household Electrical Appliance Maintenance Services

15 November 2018

Household electrical appliances like refrigerators, televisions (TV) and washing machines generally come with manufacturer’s warranty during purchase; and some retailers even offer their own...

Cumbersome Claims Procedures in Extended Warranty Plans Improvement Needed for Transparency of Household Electrical Appliance Maintenance Services

Tofu Test Reveals Vast Variations in Nutrient Contents – Protein & Calcium Differ by More than a Double & 25 Times

15 October 2018

Tofu (bean curd), long being regarded as a health food which is “low fat” and “high calcium”, is popular with many consumers (aside from vegetarians), who opt for tofu as a source...

Tofu Test Reveals Vast Variations in Nutrient Contents – Protein & Calcium Differ by More than a Double & 25 Times

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