促進種族平等 現行及計劃中的措施

2020年6月2日 年月日
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  • 繁體中文
  • Bahasa Indonesia
  • हिन्दी
  • नेपाली
  • ਪੰਜਾਬੀ
  • Tagalog
  • ภาษาไทย
  • اردو
  • Tiếng Việt

消費者委員會

消費者委員會(下稱「消委會」)肩負維護消費者福祉、加強消費者自我保護能力的責任。消委會致力倡議消費者權益,並促進有關保障消費者政策的建設性討論及制定。消委會非常重視以專業及公正的態度,不分種族,服務市民。

有關服務 消委會調停消費者與商戶間的糾紛,向公眾發布消費信息,及籌辦不同形式的消費者教育活動。消委會亦是消費者訴訟基金的信託人,基金令消費者有途徑尋求法律上的補償。
現行措施

消費者可親身到消委會諮詢中心,或以中、英文的信件、電郵或消委會網上諮詢/投訴表格遞交查詢及投訴。在接獲查詢或投訴後,消委會會按需要安排適當的翻譯及傳譯服務以處理個案。

公眾人士可向消委會申請消費權益專題講座。申請表格備有中、英文版本。消委會會按需要在舉辦講座時,安排適當的翻譯及傳譯服務。

消費者訴訟基金的資料備有中、英文版本。消委會會按需要在處理基金申請時,安排適當的翻譯及傳譯服務。

日後工作評估 消委會將彙集不同種族人士使用的服務的紀錄,以便持續評估和改善服務,並就措施作定期檢討。
已採取/將採取的額外措施

諮詢/投訴表格、消費權益專題講座申請表格及基金資料將會翻譯為印尼語、印度語、尼泊爾語、旁遮普語、他加祿語、泰語、烏爾都語及越南語。

消委會會為員工安排培訓及經驗交流會,以提高他們對種族平等的認識和敏感度。

如對政策或措施有任何查詢或投訴,可透過以下途徑聯絡高級消費者保護主任(文件管理)–

電話: 2856 3113
傳真: 2856 3611
電郵: hkcc@consumer.org.hk
郵寄: 香港北角渣華道191號
嘉華國際中心22樓
消費者委員會

 

消費者委員會
二零二零年五月


Bahasa Indonesia

Consumer Council

The Consumer Council (the Council) is committed to enhancing consumer welfare and empowering consumers to protect themselves. It advocates consumer interest, and seeks to facilitate constructive discussion and promulgation of consumer protection policies. The Council attaches great importance to serving members of the public with professionalism and fairness, regardless of their race or ethnic origins.

Services Concerned The Council mediates disputes between consumer and traders, disseminates consumer information to the public, and organises various consumer education programmes. The Council is the Trustee of the Consumer Legal Action Fund, which provides legal assistance to consumers to facilitate access to legal remedies.
Existing Measures

Consumers may visit the Council’s Consumer Advice Centres, or submit enquiries and complaints in writing by letter, email, or completing the enquiry/complaint form on the Council’s website in Chinese or English. The Council will arrange translation and interpretation services as necessary to handle enquiries and complaints.

The public can apply for consumer educational talks delivered by the Council. The application form is available in Chinese and English. The Council will arrange translation and interpretation services in education talks as necessary.

The information about the Consumer Legal Action Fund is available in Chinese and English. The Council will arrange translation and interpretation services as necessary when handling applications to the Fund.

Assessment of Future Work The Council will regularly review its measures and make improvements where necessary.
Additional Measures Taken/ To be Taken

The enquiry/complaint form, the application form for consumer talks and the information about the Fund will be translated in Bahasa Indonesia, Hindi, Nepali, Punjabi, Tagalog, Thai, Urdu and Vietnamese.

Training and sharing sessions will be arranged for staff to enhance their awareness of, and sensitivity to, racial equality.

Data on the use of services by service users of diverse race will be collected to facilitate continuous assessment and improvement of service provision.

Enquiries/complaints may be made to the Senior Consumer Protection Officer (Documents Management) via the following channels –

Telephone: 2856 3113
Fax: 2856 3611
Email: hkcc@consumer.org.hk
Postal address: Consumer Council
22/F., K. Wah Centre,
191 Java Road, North Point,
Hong Kong

 

Consumer Council
May 2020


हिन्दी

Consumer Council

The Consumer Council (the Council) is committed to enhancing consumer welfare and empowering consumers to protect themselves. It advocates consumer interest, and seeks to facilitate constructive discussion and promulgation of consumer protection policies. The Council attaches great importance to serving members of the public with professionalism and fairness, regardless of their race or ethnic origins.

Services Concerned The Council mediates disputes between consumer and traders, disseminates consumer information to the public, and organises various consumer education programmes. The Council is the Trustee of the Consumer Legal Action Fund, which provides legal assistance to consumers to facilitate access to legal remedies.
Existing Measures

Consumers may visit the Council’s Consumer Advice Centres, or submit enquiries and complaints in writing by letter, email, or completing the enquiry/complaint form on the Council’s website in Chinese or English. The Council will arrange translation and interpretation services as necessary to handle enquiries and complaints.

The public can apply for consumer educational talks delivered by the Council. The application form is available in Chinese and English. The Council will arrange translation and interpretation services in education talks as necessary.

The information about the Consumer Legal Action Fund is available in Chinese and English. The Council will arrange translation and interpretation services as necessary when handling applications to the Fund.

Assessment of Future Work The Council will regularly review its measures and make improvements where necessary.
Additional Measures Taken/ To be Taken

The enquiry/complaint form, the application form for consumer talks and the information about the Fund will be translated in Bahasa Indonesia, Hindi, Nepali, Punjabi, Tagalog, Thai, Urdu and Vietnamese.

Training and sharing sessions will be arranged for staff to enhance their awareness of, and sensitivity to, racial equality.

Data on the use of services by service users of diverse race will be collected to facilitate continuous assessment and improvement of service provision.

Enquiries/complaints may be made to the Senior Consumer Protection Officer (Documents Management) via the following channels –

Telephone: 2856 3113
Fax: 2856 3611
Email: hkcc@consumer.org.hk
Postal address: Consumer Council
22/F., K. Wah Centre,
191 Java Road, North Point,
Hong Kong

 

Consumer Council
May 2020


नेपाली

Consumer Council

The Consumer Council (the Council) is committed to enhancing consumer welfare and empowering consumers to protect themselves. It advocates consumer interest, and seeks to facilitate constructive discussion and promulgation of consumer protection policies. The Council attaches great importance to serving members of the public with professionalism and fairness, regardless of their race or ethnic origins.

Services Concerned The Council mediates disputes between consumer and traders, disseminates consumer information to the public, and organises various consumer education programmes. The Council is the Trustee of the Consumer Legal Action Fund, which provides legal assistance to consumers to facilitate access to legal remedies.
Existing Measures

Consumers may visit the Council’s Consumer Advice Centres, or submit enquiries and complaints in writing by letter, email, or completing the enquiry/complaint form on the Council’s website in Chinese or English. The Council will arrange translation and interpretation services as necessary to handle enquiries and complaints.

The public can apply for consumer educational talks delivered by the Council. The application form is available in Chinese and English. The Council will arrange translation and interpretation services in education talks as necessary.

The information about the Consumer Legal Action Fund is available in Chinese and English. The Council will arrange translation and interpretation services as necessary when handling applications to the Fund.

Assessment of Future Work The Council will regularly review its measures and make improvements where necessary.
Additional Measures Taken/ To be Taken

The enquiry/complaint form, the application form for consumer talks and the information about the Fund will be translated in Bahasa Indonesia, Hindi, Nepali, Punjabi, Tagalog, Thai, Urdu and Vietnamese.

Training and sharing sessions will be arranged for staff to enhance their awareness of, and sensitivity to, racial equality.

Data on the use of services by service users of diverse race will be collected to facilitate continuous assessment and improvement of service provision.

Enquiries/complaints may be made to the Senior Consumer Protection Officer (Documents Management) via the following channels –

Telephone: 2856 3113
Fax: 2856 3611
Email: hkcc@consumer.org.hk
Postal address: Consumer Council
22/F., K. Wah Centre,
191 Java Road, North Point,
Hong Kong

 

Consumer Council
May 2020


ਪੰਜਾਬੀ

Consumer Council

The Consumer Council (the Council) is committed to enhancing consumer welfare and empowering consumers to protect themselves. It advocates consumer interest, and seeks to facilitate constructive discussion and promulgation of consumer protection policies. The Council attaches great importance to serving members of the public with professionalism and fairness, regardless of their race or ethnic origins.

Services Concerned The Council mediates disputes between consumer and traders, disseminates consumer information to the public, and organises various consumer education programmes. The Council is the Trustee of the Consumer Legal Action Fund, which provides legal assistance to consumers to facilitate access to legal remedies.
Existing Measures

Consumers may visit the Council’s Consumer Advice Centres, or submit enquiries and complaints in writing by letter, email, or completing the enquiry/complaint form on the Council’s website in Chinese or English. The Council will arrange translation and interpretation services as necessary to handle enquiries and complaints.

The public can apply for consumer educational talks delivered by the Council. The application form is available in Chinese and English. The Council will arrange translation and interpretation services in education talks as necessary.

The information about the Consumer Legal Action Fund is available in Chinese and English. The Council will arrange translation and interpretation services as necessary when handling applications to the Fund.

Assessment of Future Work The Council will regularly review its measures and make improvements where necessary.
Additional Measures Taken/ To be Taken

The enquiry/complaint form, the application form for consumer talks and the information about the Fund will be translated in Bahasa Indonesia, Hindi, Nepali, Punjabi, Tagalog, Thai, Urdu and Vietnamese.

Training and sharing sessions will be arranged for staff to enhance their awareness of, and sensitivity to, racial equality.

Data on the use of services by service users of diverse race will be collected to facilitate continuous assessment and improvement of service provision.

Enquiries/complaints may be made to the Senior Consumer Protection Officer (Documents Management) via the following channels –

Telephone: 2856 3113
Fax: 2856 3611
Email: hkcc@consumer.org.hk
Postal address: Consumer Council
22/F., K. Wah Centre,
191 Java Road, North Point,
Hong Kong

 

Consumer Council
May 2020


Tagalog

Consumer Council

The Consumer Council (the Council) is committed to enhancing consumer welfare and empowering consumers to protect themselves. It advocates consumer interest, and seeks to facilitate constructive discussion and promulgation of consumer protection policies. The Council attaches great importance to serving members of the public with professionalism and fairness, regardless of their race or ethnic origins.

Services Concerned The Council mediates disputes between consumer and traders, disseminates consumer information to the public, and organises various consumer education programmes. The Council is the Trustee of the Consumer Legal Action Fund, which provides legal assistance to consumers to facilitate access to legal remedies.
Existing Measures

Consumers may visit the Council’s Consumer Advice Centres, or submit enquiries and complaints in writing by letter, email, or completing the enquiry/complaint form on the Council’s website in Chinese or English. The Council will arrange translation and interpretation services as necessary to handle enquiries and complaints.

The public can apply for consumer educational talks delivered by the Council. The application form is available in Chinese and English. The Council will arrange translation and interpretation services in education talks as necessary.

The information about the Consumer Legal Action Fund is available in Chinese and English. The Council will arrange translation and interpretation services as necessary when handling applications to the Fund.

Assessment of Future Work The Council will regularly review its measures and make improvements where necessary.
Additional Measures Taken/ To be Taken

The enquiry/complaint form, the application form for consumer talks and the information about the Fund will be translated in Bahasa Indonesia, Hindi, Nepali, Punjabi, Tagalog, Thai, Urdu and Vietnamese.

Training and sharing sessions will be arranged for staff to enhance their awareness of, and sensitivity to, racial equality.

Data on the use of services by service users of diverse race will be collected to facilitate continuous assessment and improvement of service provision.

Enquiries/complaints may be made to the Senior Consumer Protection Officer (Documents Management) via the following channels –

Telephone: 2856 3113
Fax: 2856 3611
Email: hkcc@consumer.org.hk
Postal address: Consumer Council
22/F., K. Wah Centre,
191 Java Road, North Point,
Hong Kong

 

Consumer Council
May 2020


ภาษาไทย

Consumer Council

The Consumer Council (the Council) is committed to enhancing consumer welfare and empowering consumers to protect themselves. It advocates consumer interest, and seeks to facilitate constructive discussion and promulgation of consumer protection policies. The Council attaches great importance to serving members of the public with professionalism and fairness, regardless of their race or ethnic origins.

Services Concerned The Council mediates disputes between consumer and traders, disseminates consumer information to the public, and organises various consumer education programmes. The Council is the Trustee of the Consumer Legal Action Fund, which provides legal assistance to consumers to facilitate access to legal remedies.
Existing Measures

Consumers may visit the Council’s Consumer Advice Centres, or submit enquiries and complaints in writing by letter, email, or completing the enquiry/complaint form on the Council’s website in Chinese or English. The Council will arrange translation and interpretation services as necessary to handle enquiries and complaints.

The public can apply for consumer educational talks delivered by the Council. The application form is available in Chinese and English. The Council will arrange translation and interpretation services in education talks as necessary.

The information about the Consumer Legal Action Fund is available in Chinese and English. The Council will arrange translation and interpretation services as necessary when handling applications to the Fund.

Assessment of Future Work The Council will regularly review its measures and make improvements where necessary.
Additional Measures Taken/ To be Taken

The enquiry/complaint form, the application form for consumer talks and the information about the Fund will be translated in Bahasa Indonesia, Hindi, Nepali, Punjabi, Tagalog, Thai, Urdu and Vietnamese.

Training and sharing sessions will be arranged for staff to enhance their awareness of, and sensitivity to, racial equality.

Data on the use of services by service users of diverse race will be collected to facilitate continuous assessment and improvement of service provision.

Enquiries/complaints may be made to the Senior Consumer Protection Officer (Documents Management) via the following channels –

Telephone: 2856 3113
Fax: 2856 3611
Email: hkcc@consumer.org.hk
Postal address: Consumer Council
22/F., K. Wah Centre,
191 Java Road, North Point,
Hong Kong

 

Consumer Council
May 2020


اردو

Consumer Council

The Consumer Council (the Council) is committed to enhancing consumer welfare and empowering consumers to protect themselves. It advocates consumer interest, and seeks to facilitate constructive discussion and promulgation of consumer protection policies. The Council attaches great importance to serving members of the public with professionalism and fairness, regardless of their race or ethnic origins.

Services Concerned The Council mediates disputes between consumer and traders, disseminates consumer information to the public, and organises various consumer education programmes. The Council is the Trustee of the Consumer Legal Action Fund, which provides legal assistance to consumers to facilitate access to legal remedies.
Existing Measures

Consumers may visit the Council’s Consumer Advice Centres, or submit enquiries and complaints in writing by letter, email, or completing the enquiry/complaint form on the Council’s website in Chinese or English. The Council will arrange translation and interpretation services as necessary to handle enquiries and complaints.

The public can apply for consumer educational talks delivered by the Council. The application form is available in Chinese and English. The Council will arrange translation and interpretation services in education talks as necessary.

The information about the Consumer Legal Action Fund is available in Chinese and English. The Council will arrange translation and interpretation services as necessary when handling applications to the Fund.

Assessment of Future Work The Council will regularly review its measures and make improvements where necessary.
Additional Measures Taken/ To be Taken

The enquiry/complaint form, the application form for consumer talks and the information about the Fund will be translated in Bahasa Indonesia, Hindi, Nepali, Punjabi, Tagalog, Thai, Urdu and Vietnamese.

Training and sharing sessions will be arranged for staff to enhance their awareness of, and sensitivity to, racial equality.

Data on the use of services by service users of diverse race will be collected to facilitate continuous assessment and improvement of service provision.

Enquiries/complaints may be made to the Senior Consumer Protection Officer (Documents Management) via the following channels –

Telephone: 2856 3113
Fax: 2856 3611
Email: hkcc@consumer.org.hk
Postal address: Consumer Council
22/F., K. Wah Centre,
191 Java Road, North Point,
Hong Kong

 

Consumer Council
May 2020


Tiếng Việt

Consumer Council

The Consumer Council (the Council) is committed to enhancing consumer welfare and empowering consumers to protect themselves. It advocates consumer interest, and seeks to facilitate constructive discussion and promulgation of consumer protection policies. The Council attaches great importance to serving members of the public with professionalism and fairness, regardless of their race or ethnic origins.

Services Concerned The Council mediates disputes between consumer and traders, disseminates consumer information to the public, and organises various consumer education programmes. The Council is the Trustee of the Consumer Legal Action Fund, which provides legal assistance to consumers to facilitate access to legal remedies.
Existing Measures

Consumers may visit the Council’s Consumer Advice Centres, or submit enquiries and complaints in writing by letter, email, or completing the enquiry/complaint form on the Council’s website in Chinese or English. The Council will arrange translation and interpretation services as necessary to handle enquiries and complaints.

The public can apply for consumer educational talks delivered by the Council. The application form is available in Chinese and English. The Council will arrange translation and interpretation services in education talks as necessary.

The information about the Consumer Legal Action Fund is available in Chinese and English. The Council will arrange translation and interpretation services as necessary when handling applications to the Fund.

Assessment of Future Work The Council will regularly review its measures and make improvements where necessary.
Additional Measures Taken/ To be Taken

The enquiry/complaint form, the application form for consumer talks and the information about the Fund will be translated in Bahasa Indonesia, Hindi, Nepali, Punjabi, Tagalog, Thai, Urdu and Vietnamese.

Training and sharing sessions will be arranged for staff to enhance their awareness of, and sensitivity to, racial equality.

Data on the use of services by service users of diverse race will be collected to facilitate continuous assessment and improvement of service provision.

Enquiries/complaints may be made to the Senior Consumer Protection Officer (Documents Management) via the following channels –

Telephone: 2856 3113
Fax: 2856 3611
Email: hkcc@consumer.org.hk
Postal address: Consumer Council
22/F., K. Wah Centre,
191 Java Road, North Point,
Hong Kong

 

Consumer Council
May 2020