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Clerical Assistant (Complaints & Advice) (Ref. CA-CAD)

  • Full-time
  • 2022.11.22
  • 3-year probationary contract
  • Complaints & Advice Division

Clerical Assistant (Complaints & Advice) (Ref. CA-CAD)

Complaints and Advice Division

3-year probationary contract



  1. Have Level 2 or above in five subjects in the Hong Kong Diploma or Secondary Education Examination (HKDSEE), or have Grade E or above in five subjects in the Hong Kong Certificate of Education Examination (HKCEE), or equivalent; and have met the language proficiency requirements of Level 2 or above in Chinese Language and English Language in the HKDSEE or HKCEE, or equivalent;
  2. At least 2 years’ work experience in handling public enquiries.  Hotline experience would be an advantage;
  3. Good command of spoken and written English and Chinese (Cantonese and Putonghua);
  4. Familiar with major computer software including Word and Excel;
  5. Good knowledge of the Hong Kong community, the consumer market and consumer related issues;
  6. Good communication and customer service skills; and
  7. Mature, service-oriented, good telephone manner and be a team player


  1. Handle consumer enquiries and complaints;
  2. Compile complaint summary / report;
  3. Render advice to the public on consumer issues and collect feedback on improvements to consumer protection work of the Council;
  4. Assist to liaise and coordinate with government departments or external organizations for case referral, problem resolution and promotion of consumer protection;
  5. Monitor trends of complaints and assist to compile statistics / reports upon requested; and
  6. Support the Division’s work as assigned


Terms of Appointment & Fringe Benefits

Appointment will be offered on 3-year probationary contract.  Fringe benefits include paid leave, medical insurance and MPF.


Application forms are available on the Council’s website  Interested parties are invited to apply to the Head of Human Resources Division by sending the completed application form and a resume together with a cover letter explaining why they consider themselves suitable for the position by 5 December 2022.  Applications should be sent by e-mail to  Candidates not invited for interview by the end of January 2023 may assume their applications are unsuccessful.


The Consumer Council is an Equal Opportunity Employer.  Personal Data collected during the application process will be used for recruitment purposes only.  Personal data of unsuccessful candidate will be retained for a maximum of 2 years from the closing date of application, thereafter the data will be erased.