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• 2023.02.06
• Press Release

Foods & Entertainment Services Top 2022 Complaints Internet Shopping Complaints Exceed 10,000 Consumer Disputes on Travel and All Aspects of Daily Life Reveal New Consumption Patterns in Society

The overall number of complaints received by the Consumer Council last year rebounded from the slight downward trend in 2021 to a total of 30,764 cases, a 12% year-on-year (YoY) increase.

• 2022.06.15
• Press Release

Poor Quality of Defects Rectification Works for New Properties Led to Prolonged Follow-up Developers Urged to Improve Quality and Services to Avoid Disputes

The Consumer Council has received complaints on the inferior quality of some first-hand residential properties and the developers’ failure to follow up promptly. The substandard defects rectification

• 2022.04
• CHOICE Magazine

Issue 546

• 2022.04
• Issue 546

測試1匹變頻式分體冷氣機 冬暖夏涼 慳電相差3成!

夏日將至，最舒適莫過於在家「歎冷氣」。本會最新測試了14款「1匹」的變頻式分體冷氣機，包括7款冷暖空調機及7款淨冷型冷氣機，更首次測試冷暖機的供暖表現。結果發現樣本間的製冷、供暖能源效率最多可相差約3成及3成半。售價最高的樣本（$16,400）整體表現優秀，但其製冷及供暖能源效率卻遜於2款較便宜之選（約$6,900及約$9,500）。

• 2022.04.13
• Press Release

First-ever Test on the Cooling and Heating Performance of “1 Horsepower” Inverter Split-type Reverse Cycle Air Conditioners Energy Efficiency Found to Vary by Over 30% Check Out the Warranty Period Carefully

The Consumer Council tested 14 models of “1 horsepower” (HP) inverter split-type air conditioners, covering the heating performance of 7 reverse cycle air conditioner (RCAC) models for the first time.

• 2022.02
• Issue 544

迎金虎、送疫情 健康消費「衣食住行」齊起動

送牛迎虎，消費者委員會謹此祝願各位讀者「龍精虎猛」、「虎虎生威」。

• 2022.02
• CHOICE Magazine

Issue 544

• 2022.02
• Issue 544

疫下家務助理服務一覽 僱主、中介、僱員強檢需知

在新冠疫情的影響下，外傭從原居地到港後需要在指定檢疫酒店進行檢疫隔離，惟可作檢疫的房間名額有限，不少外傭因一房難求而未能如期到港，導致未能聘請外傭的家庭面對照顧長幼及處理家務的壓力。在外傭供不應求的情況下，不少家庭或會考慮聘請家務助理，以暫時紓緩處理家務的壓力。市面上有提供家務助理服務的公司眾多，不同公司的服務項目亦存在差異，消費者應如何選擇？