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Content (PDF version)

1. Foreword
2. The Consumer Council
3. Forestalling and Mediating Disputes between Consumers and Businesses
4. Advocating Best Practice and Competition in the Marketplace
5. Ensuring Product Quality and Safety
6. Collecting Market Information on Services and Products
7. Disseminating Consumer Information
8. Empowering Consumers through Education
9. Improving Legal Protection
10. Promoting Sustainable Consumption
11. Representing the Consumer Voice and Networking
12. Appendices
13. Annual Report of the Consumer Legal Action Fund

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