When you come across unfair trade practices, e.g.,
- goods or services
not corresponding to description
- delay in
delivery
- dissatisfaction in service render
You should negotiate with the trader for settlement. If the trader fails to address your concern, you are welcome to lodge your complaint with the Consumer Council , by one of the following means:
| 1) | in writing | - | describe the details of the complaint
and the points of dissatisfaction, specify your required settlement
and send with a copy of related receipts or documents to the
Council:
Complaints and Advice
Division |
| 2) | by phone | - | call
our hotline (852) 29292222 and comunicate with our staff |
| 3) | by fax | - | (852)
28563611 |
| 4) | in person | - | our Advice
Centres welcome your visit |
| 5) | on-line |
Complaints may also be made to other relevant organizations
|
# |
: |
civil claims for an amount of below $50,000
| |
|
# |
Customs and Excise Department |
: |
shortweight, fake merchandise, spurious products
|
|
# |
Food and Environmental Hygiene Department |
: |
unwholesome food products, hygienic condition of food business operations
|
|
# |
The Law Society of Hong Kong |
: |
conduct of solicitors |
|
# |
The Medical Council of Hong Kong |
: |
conduct of medical doctors
|
|
# |
Travel Industry Council of Hong Kong |
: |
complaints against travel agents
|
|
# |
Insurance Claims Complaints Bureau |
: |
insurance laws settlement disputes
|
|
# |
Insurance Agents Registration Board |
: |
conduct of insurance agents
|
|
# |
: |
legal assistance in specific circumstances
|