When you come across unfair trade practices, e.g.,

• goods or services not corresponding to description
  
  
• delay in delivery
  
  
• dissatisfaction in service render

You should negotiate with the trader for settlement. If the trader fails to address your concern, you are welcome to lodge your complaint with the Consumer Council , by one of the following means:

1)	in writing	-	describe the details of the complaint and the points of dissatisfaction, specify your required settlement and send with a copy of related receipts or documents to the Council: Complaints and Advice Division Consumer Council 22/F. K Wah Centre 191 Java Road North Point Hong Kong
2)	by phone	-	call our hotline (852) 29292222 and comunicate with our staff
3)	by fax	-	(852) 28563611
4)	in person	-	our Advice Centres welcome your visit
5)	on-line

Complaints may also be made to other relevant organizations

• Small Claims Tribunal : civil claims for an  amount of below $50,000
  
  

• Customs and Excise Department : shortweight, fake merchandise, spurious products
  
  

• Food and Environmental Hygiene Department :unwholesome food products, hygienic condition of food business operations
  
  

• The Law Society of Hong Kong : conduct of solicitors
  
  

• The Medical Council of Hong Kong : conduct of medical doctors
  
  

• Travel Industry Council of Hong Kong: The Travel Industry Council (TIC) is entrusted with the responsibility to regulate outbound and inbound travel agents. If outbound travelers are not satisfied with the services of their travel agents, or inbound visitors not happy with the services and shopping arranged by the inbound travel agents, they can lodge complaints direct with TIC.  A complaint referral mechanism has also been set up between TIC and the Council. With the consent of the complainant, the Council will refer cases related to local travel agents and registered shops to TIC for their direct handling and follow up. If the shop being complained falls outside TIC's regulatory regime, the case will be handled by the Council.
  
  

• Insurance Claims Complaints Bureau : insurance laws settlement disputes
  
  

• Insurance Agents Registration Board : conduct of insurance agents
  
  

• Consumer Legal Action Fund: legal assistance in specific circumstances