Other Complaint Channels Other Complaint Channels When you come across unfair trade practices, e.g., goods or services not corresponding to description delay in delivery dissatisfaction in service render You should negotiate with the trader for settlement. If the trader fails to address your concern, you are welcome to lodge your complaint with the Consumer Council , by one of the following means: 1) in writing - describe the details of the complaint and the points of dissatisfaction, specify your required settlement and send with a copy of related receipts or documents to the Council: Complaints and Advice Division Consumer Council 22/F. K Wah Centre 191 Java Road North Point Hong Kong   2) by phone - call our hotline (852) 29292222 and comunicate with our staff 3) by fax - (852) 28563611 　 4) in person - our Advice Centres welcome your visit 5) on-line Complaints may also be made to other relevant organizations # Small Claims Tribunal : civil claims for an amount of below $50,000 　 # Customs and Excise Department : shortweight, fake merchandise, spurious products 　 # Food and Environmental Hygiene Department : unwholesome food products, hygienic condition of food business operations 　 # The Law Society of Hong Kong : conduct of solicitors # The Medical Council of Hong Kong : conduct of medical doctors 　 # Travel Industry Council of Hong Kong : complaints against travel agents 　 # Insurance Claims Complaints Bureau : insurance laws settlement disputes 　 # Insurance Agents Registration Board : conduct of insurance agents 　 # Consumer Legal Action Fund : legal assistance in specific circumstances