When consumers come across unfair trade practices, e.g .

• goods or services not correspond to description;
• delay in delivery;
• dissatisfaction to service,

Having negotiated with the providers in vain, consumers are welcome to lodge your complaint with the Consumer Council.

You may choose any of the followings to communicate with us:-

1. In writing
   write down all the details of the incident and the points of dissatisfaction.
   Specify the claim and, with a copy of related receipts or documents, send to the Council:
   
   Consumer Council
   North Point Consumer Advice Centre
   Room 1410 14/F Kodak House II
   39 Healthy Street East
   North Point Hong Kong
   
   
2. By Phone :(852) 2929 2222 (Services hours : Monday to Friday 09:00 am - 05:30 pm)
   
   
3. By Fax :(852) 2856 3611
   
   
4. In person :Visit any of our Consumer Advice Centres with a copy of related receipts or documents and lodge your case.
   Office hours :
   Monday to Friday
   09:00 AM to 01:00 PM
   02:00 PM to 06:00 PM
   
   
5. On-line
   
   - Complaint (To facilitate the upload of attachment(s), you are advised to use Microsoft Internet Explorer.)
   
   - Enquiry