If the trader fails to address your concern, you are welcome to
lodge your complaint with the Consumer Council. Council staff helps
resolve complaints with pursuable grounds by way of conciliation.
When consumers come across unfair trade practices, e.g .
- goods or services not correspond to
- delay in delivery;
- dissatisfaction to service,
Having negotiated with the providers in vain, consumers are welcome
to lodge your complaint with the Consumer Council.
|You may choose
any of the followings to communicate with us:-|
- In writing
write down all the details of the incident
and the points of dissatisfaction.
Specify the claim and, with a copy of related
receipts or documents, send to the Council:
North Point Consumer Advice Centre
Room 1410 14/F Kodak House II
39 Healthy Street East
North Point Hong Kong
- By Phone :(852) 2929 2222 (Services hours : Monday to Friday
09:00 am - 05:30 pm)
- By Fax :(852) 2856 3611
- In person :Visit any of our Consumer
Advice Centres with a copy of related receipts or documents and
lodge your case.
Office hours :
Monday to Friday
09:00 AM to 01:00 PM
02:00 PM to 06:00 PM
(To facilitate the upload of attachment(s), you are advised to use
Microsoft Internet Explorer.)