If the trader fails to address your concern, you are welcome to
lodge your complaint with the Consumer Council
When consumers come
across unfair trade practices, e.g .
-
goods or services not
correspond to description;
-
delay in
delivery;
-
dissatisfaction to
service,
Having negotiated
with the providers in vain, consumers are welcome to lodge your
complaint with the Consumer Council.
|
You may choose any of the
followings to communicate with us:-
|
- In writing
write down all the details of the incident and the points of
dissatisfaction.
Specify the claim and, with a copy of related receipts or
documents, send to the Council:
Consumer Council
North Point Consumer Advice Centre
Room 1410 14/F Kodak House II
39 Healthy Street East
North Point Hong Kong
-
By Phone
:(852) 2929
2222 (Services hours : Monday to Friday 09:00
am - 05:30 pm)
-
By Fax
:(852) 2856
3611
-
In person
: Visit any of our Consumer
Advice Centres and lodge your case.
Office hours :
Monday to Friday
09:00 AM to 01:00 PM
02:00 PM to 06:00 PM
-
On-line
-
Complaint
-
Enquiry
