How to Complain

If the trader fails to address your concern, you are welcome to lodge your complaint with the Consumer Council. Council staff helps resolve complaints with pursuable grounds by way of mediation.

When consumers come across unfair trade practices, e.g .

  • goods or services not correspond to description;
  • delay in delivery;
  • dissatisfaction to service,

Having negotiated with the providers in vain, consumers are welcome to lodge your complaint with the Consumer Council.

You may choose any of the followings to communicate with us:-
  1. In writing
    write down all the details of the incident and the points of dissatisfaction.
    Specify the claim and, with a copy of related receipts or documents, send to the Council:

    Consumer Council
    North Point Consumer Advice Centre
    Room 1410 14/F Kodak House II
    39 Healthy Street East
    North Point Hong Kong

  2. By Phone :(852) 2929 2222 (Services hours : Monday to Friday 09:00 am - 05:30 pm)

  3. By Fax :(852) 2856 3611

  4. In person :Visit any of our Consumer Advice Centres with a copy of related receipts or documents and lodge your case.
    Office hours :
    Monday to Friday
    09:00 AM to 01:00 PM
    02:00 PM to 06:00 PM

  5. On-line

    - Complaint (To facilitate the upload of attachment(s), you are advised to use Microsoft Internet Explorer.)

    - Enquiry