Does the website provide the following
information before the conclusion of the contract?
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Q3 - An
itemisation of costs that would be incurred for the purchase of a
particular item? (including cost of the product/service, delivery,
postage & handling)
Businesses should provide consumers
with sufficient information about the terms and conditions of the
transaction to enable consumers to make an informed decision.
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Q4 - Information
regarding the security of any online payment mechanism?
For example does it refer to any
encryption methods that will be used to protect credit card
information?
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Q5 - Applicable
currency for the purchase?
A website should not simply give a
price in dollars ($) but not state what sort (ie which
country).
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Q6 - The
possibility of any restrictions or conditions that may apply to the
purchase? (such as geographic restrictions or parental/guardian
approval requirements for minors)
Sites should clarify any possible
restrictions.
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Q7 - Does the
website provide information related to return, exchange, or refund
policies?
Information should be provided on any
return, exchange or refund policies.
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Q8 - Does the
website explain how a consumer can lodge a complaint?
If a consumer is unhappy with any
aspect of the product/service does the website provide any
information about the process for lodging a complaint?
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| Q9 - Does the website specify which
legal jurisdiction will apply to the transaction (ie the trader's
or the customer's country)?
A website could specify which legal
jurisdication that will apply.
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Q10 - Does the
website have a privacy policy?
There should be a statement that
indicateds how the website will handle personal information.
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